Shipping policy

Last updated: October 29, 2026

Order processing

Orders are dispatched within 1–2 business days. Business days exclude weekends and public holidays.

Free standard shipping to Canada and the United States

We offer free standard shipping on all orders delivered to Canada or the United States. No minimum purchase is required.

Express shipping, where available, is optional and charged at the rate shown at checkout. Review the available options and your order total before completing payment.

Delivery in Canada

Estimated delivery within Canada is 2–7 days after dispatch. This is in addition to the 1–2 business days needed to process your order.

Delivery to the United States

The Canadian delivery estimate above does not apply to US orders. If you need an estimated arrival date for a US destination, contact contact@roomfun.ca before ordering and include your destination and the products you are interested in.

Discreet packaging

Orders are shipped in discreet packaging to protect your privacy.

Delivery address and order changes

Check that your delivery address and contact details are correct before placing your order. If you notice an error, email us as soon as possible with your order number. We will check the order status and confirm whether the details can still be changed.

Delayed, missing or damaged shipments

Delivery times are estimates and may be affected by carrier delays or public holidays. If your shipment is delayed, missing, damaged or appears to have been delivered incorrectly, email contact@roomfun.ca or use our Contact form with your order number and details of the issue. Our team will help investigate.

Returns and warranty

For return eligibility, shipping costs associated with returns or exchanges, and product warranty support, see our Return and refund policy. Nothing in this shipping policy limits your rights under applicable consumer protection laws.